Contact Us

Contact the Melbourne Gardens

Get in touch with our friendly staff at the Melbourne Gardens

Phone: (03) 9252 2300


Discover the Melbourne Gardens

Contact the Cranbourne Gardens

Get in touch with our friendly staff at the Cranbourne Gardens

Phone: (03) 5990 2200


Discover the Cranbourne Gardens

Shuttle bus

Getting to Cranbourne Gardens is easier than ever with our free daily shuttle between Cranbourne Station and Cranbourne Gardens. The shuttle is wheelchair accessible and there are three departures from Cranbourne Train Station every day of the year except Christmas Day.

Getting Here


We are committed to providing equitable access to all and actively work to identify and remove barriers to access and inclusion across all areas of the organisation's operations.

We believe in the Social Model of Disability, where disability is caused by both society and environmental barriers. We aim to reduce and remove these barriers four our visitors through our work in access and inclusion.

Access Resources

Royal Botanic Gardens Victoria now has an access key for both Cranbourne and Melbourne Gardens. This tool allows visitors to make informed decisions about their visit to the Gardens. It provides detailed information about parking, the gradient of paths and access. It also highlights accessible toilets and services that the Gardens provides, such as electric scooters. The Melbourne Access Key is available to download in either high contrast or large print formats, and the Cranbourne Access Key can be found in both formats here:

Access Key - Melbourne Gardens 

Access Key - Melbourne Gardens Large Print

Access Key - Cranbourne Gardens

Access Key - Cranbourne Gardens Large Print



Companion Card Holders and Concession Card Holders

Royal Botanic Gardens Victoria acknowledges companion cards and card holders are entitled to participate in any walks free of charge when they are accompanying a client.

We also accept concession cards (Australian student card, Seniors card) and health care cards.

Assistance Dogs

Assistance dogs are permitted throughout both sites in all areas of the Gardens and all amenities.

Wheelchair hire and electric scooter hire

We offer a free wheelchair hire service at both Melbourne and Cranbourne Gardens. 

Click here to book a wheelchair at Melbourne Gardens 

Click here to book a wheelchair at Cranbourne Gardens


We are committed to improving accessibility for visitors and welcome all feedback.

Reception: (03) 9252 2300


We also welcome feedback via our social media channels, Facebook, Instagram, Twitter.


Diversity, Access, and Inclusion Plan

RBGV are currently developing a Diversity, Inclusion, and Access Plan that will demonstrate our commitment to inclusion and access and provides an effective blueprint for identifying and addressing barriers and realising new access opportunities.

The Diversity, Inclusion, and Access Plan, alongside the Reflect Reconciliation Action Plan, and the RBGV People Strategy underpins our commitment to inclusion and access for all visitors, staff, and stakeholders.


Website Accessibility

We have designed the Royal Botanic Gardens Victoria website ( to be as accessible as possible.


PDF files

Adobe® Reader® is free software you can use to read and access the information contained within PDF files. Adobe Reader contains many capabilities specifically designed to make it easier for people with disabilities to read PDF files, regardless of whether the files have been optimized for