Contact Us
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Contact Royal Botanic Gardens Melbourne
Get in touch with our friendly staff at Melbourne Gardens:
Phone: (03) 9252 2300
Email: rbg@rbg.vic.gov.au
Contact Royal Botanic Gardens Cranbourne
Get in touch with our friendly staff at Cranbourne Gardens
Phone: (03) 5990 2200
Email: rbgc@rbg.vic.gov.au
Shuttle Bus
Getting to Cranbourne Gardens is easier than ever with our free daily shuttle between Cranbourne Station and Cranbourne Gardens.
The shuttle is wheelchair accessible and there are three departures from Cranbourne Train Station every day of the year except Christmas Day.
Accessibility
We are committed to providing equitable access to all and actively work to identify and remove barriers to access and inclusion across all areas of the organisation's operations.
We believe in the Social Model of Disability, where disability is caused by both society and environmental barriers. We aim to reduce and remove these barriers four our visitors through our work in access and inclusion.
Read more about accessibility at Melbourne Gardens.
Read more about accessibility at Cranbourne Gardens.
Access Resources
Royal Botanic Gardens Victoria now has an access key for both Cranbourne and Melbourne Gardens. This tool allows visitors to make informed decisions about their visit to the Gardens. It provides detailed information about parking, the gradient of paths and access. It also highlights accessible toilets and services that the Gardens provides, such as electric scooters. The Melbourne Access Key is available to download in either high contrast or large print formats, and the Cranbourne Access Key can be found in both formats here:
Access Key - Melbourne Gardens
Access Key - Melbourne Gardens Large Print
Access Key - Cranbourne Gardens
Access Key - Cranbourne Gardens Large Print
Companion Card Holders and Concession Card Holders
Royal Botanic Gardens Victoria acknowledges companion cards and card holders are entitled to participate in any walks free of charge when they are accompanying a client.
We also accept concession cards (Australian student card, Seniors card) and health care cards.
Assistance Dogs
Assistance dogs are permitted throughout both sites in all areas of the Gardens and all amenities.
Wheelchair hire and electric scooter hire
We offer a free wheelchair hire service at both Melbourne and Cranbourne Gardens.
Feedback
We are committed to improving accessibility for visitors and welcome all feedback.
Reception: (03) 9252 2300
Email: feedback@rbg.vic.gov.au
We also welcome feedback via our social media channels - Facebook, Instagram and X/Twitter.
Diversity, Access, and Inclusion Plan
RBGV has developed a Diversity, Inclusion, and Access Plan that demonstrates our commitment to inclusion and access and provides an effective blueprint for identifying and addressing barriers and realising new access opportunities.
The Diversity, Inclusion, and Access Plan, alongside the Reflect Reconciliation Action Plan, and the RBGV People Strategy underpins our commitment to inclusion and access for all visitors, staff, and stakeholders.
Filming & Photography
Royal Botanic Gardens Victoria is a popular location for photography and filming. In order to manage these requests, filming is only allowed at Melbourne and Cranbourne Gardens once approval has been granted and the relevant permit has been issued.
Please visit this webpage for more information on filming and photography at Royal Botanic Gardens Melbourne and Royal Botanic Gardens Cranbourne.