Accessibility Information
Accessibility in Melbourne Gardens
Walkers, motorised and manual wheelchairs are welcome on all guided tours. Most areas of the Melbourne Gardens are accessible by walker and wheelchair.
Motorised wheelchairs can access lawn areas but please take care after wet weather or watering.
Book a Wheelchair
Melbourne Gardens provides wheelchairs at the Visitor Centre from 9am-3pm daily.
Travellers Aid Companion Service
In 2024, Travellers Aid Companion Service volunteers will be available to support people with disability or those with additional mobility requirements travelling to Royal Botanic Gardens Melbourne, from Monday to Friday (starting 08/01/2024).
A Companion volunteer can meet you at a public transport hub and provide wheelchair assistance or personal guidance to and from the Gardens or provide mobility assistance during the tour.
Bookings for this service are essential, and to book or learn more about how Travellers Aid can support your journey, please contact Travellers Aid on 1300 700 399 or book online at travellersaid.org.au.
Disabled Access
Accessible car parking is available at several points around the Garden. Please view the Melbourne Map for exact locations.
The locations of accessible toilets are marked on the Melbourne Map.
Royal Botanic Gardens Victoria has an access key for both Cranbourne and Melbourne Gardens. This tool allows visitors with people with limited abilities to make informed decisions about their visit to the Gardens. It provides detailed information about parking, the gradient of paths and access. It also highlights accessible toilets and services that the Gardens provides, such as electric scooters. The Melbourne Access Key is available to download in either high contrast or large print formats here:
Royal Botanic Gardens Victoria acknowledges companion cards and card holders are entitled to participate in any walks free of charge when they are accompanying a client.
The RBGV Diversity, Inclusion and Access Plan (2021-2024) formalises our commitment to access and inclusion and provides an effective blueprint for identifying and addressing barriers and realising new access opportunities.
To request copies of this document in different formats (e.g. large print, braille) — please contact us.
If you would like further information about accessibility at the Royal Botanic Gardens, please contact the Melbourne Visitor Centre:
T: +61 3 9252 2429
Did you know that the Sensory Garden was developed in consultation with Dementia Australia? It is designed to improve wellbeing through connection with nature, stimulated by the senses.
Hear more about the Gardens and the senses in Sonica Botanica episode 3.
Feedback
Please let us know of any problems you may have encountered, or of any features that you have found particularly useful. Contact us by email: marketing@rbg.vic.gov.au
We welcome any feedback you might like to give us especially where you feel we are not compliant or could provide better accessibility.
If you require any of the information on this website in any other format (including hard copy) please contact us.