Terms and Conditions – Cranbourne

Visitor Programs – Individual bookings

Bookings

Bookings can be made by telephoning a member of the Customer Service team on:

  • Royal Botanic Gardens Cranbourne 03 5990 2200

Bookings can also be made in person at the:

  • Visitor Centre, Cranbourne

Confirmed numbers

The number of participants attending the program for your booking must be confirmed at the time of making the booking.

Bookings are not considered confirmed until payment has been received.

Payment

Payment in full is required at the time of booking.

Payment may be made:

  • in person at the Visitor Centre by cash, cheque, credit card or EFTPOS
  • by credit card over the phone on:
    • Royal Botanic Gardens Cranbourne 03 5990 2200
  • by mail with cheque made payable to Royal Botanic Gardens

Rescheduling Policy

If an individual requests to reschedule a booking providing at least 24 hours notice, the RBG will endeavour to accommodate the request, providing it is within a 3 month time frame.

Cancellation and Refund Policy

If a program is cancelled by RBG due to circumstances beyond our control (e.g. extreme weather conditions), the program may be rescheduled to another date or time or a full refund will be issued.

The Royal Botanic Gardens reserves the right to cancel a program due to an insufficient number of participants. Should a program be cancelled due to a lack of participants, the RBG will endeavour to call booked participants 24 hours prior to their scheduled tour and a full refund will be issued.

If an individual cancels a booking providing at least 24 hours notice, a full refund will be issued.

If an individual cancels a booking within 24 hours of the visit or for non- attendance, a refund will not be issued.


Domestic - Schools Education Groups

Bookings

Bookings can be made by telephoning a member of the Customer Service team on:

  • Royal Botanic Gardens Cranbourne 03 5990 2200 or by completing an online booking request form at http://www.rbg.vic.gov.au/learn/booking

Bookings can also be made in person at the:

  • Visitor Centre, Cranbourne

Minimum fee

A minimum charge of $196.00.00 (incl. GST) per class applies for each program.

Confirmed numbers

Confirmation of the number of students attending a program is required 24 hours prior to your visit.  This is the minimum number for which charges will apply.

A Tax Invoice, reflecting confirmed student numbers (or the actual number of students, should this number increase), will be sent to you following your visit.

Payment

Payment of invoice is required within 14 days.

Alternatively payment may be made, on the day, at the Education Office by cash, school cheque or credit card.

Rescheduling Policy

If your school requests to reschedule a booking providing at least 24 hours notice, an administration fee of $50.00 will not be charged

Cancellation and Refund Policy

If a program is cancelled by RBG due to circumstances beyond our control (e.g. extreme weather conditions), the program may be rescheduled to a mutually agreeable date or a full refund will be issued.

If your school cancels a booking providing at least 24 hours notice, an invoice for $50.00 to cover administration fees will be payable..

If your school cancels a booking within 24 hours of the visit or for non-attendance, an invoice for the confirmed number of students will be payable.


Group Bookings

Bookings

Bookings can be made by telephoning a member of the Customer Service team on:

  • Royal Botanic Gardens Cranbourne 03 5990 2200

Bookings can also be made in person at the:

  • Visitor Centre, Cranbourne

Minimum fee

Group programs have a minimum fee requirement depending on the type of program booked.

Confirmed numbers

Group Bookings are not considered confirmed until payment has been received.

The confirmed number of participants is required 24 hours prior to your scheduled tour.

This is the minimum number for which charges will apply.

If, on the day of your tour, the number of participants increases from those numbers provided 24 hours prior to your tour, payment for the additional people will be required.

If on the day of your tour, the number of participants decreases from those numbers indicated 24 hours prior, a refund will not be issued.

Payment

Payment in full is required at least 7 days prior to your scheduled tour.

Bookings are not confirmed until payment has been received.

Payment may be made:

  • in person at the Visitor Centre by cash, cheque, credit card or EFTPOS
  • by credit card over the phone on:
    • Royal Botanic Gardens Cranbourne 03 5900 2200
  • by mail with cheque made payable to Royal Botanic Gardens
  • by direct deposit quoting booking reference number

Rescheduling Policy

If your group requests to reschedule a booking providing at least 24 hours notice, an administration fee of $50.00 will not be charged.

Cancellation and Refund Policy

If a program is cancelled by RBG due to circumstances beyond our control (e.g. extreme weather conditions), the program may be rescheduled to a mutually agreeable date or a full refund will be issued.

If your group cancels a booking providing at least 24 hours notice, a full refund will be issued less a $50.00 administration fee.

If your group cancels a booking within 24 hours of the visit or for non- attendance, a refund will not be issued.


Inbound Tour Operator Group Bookings

Bookings Administration Requirements

All bookings are to be made in the name of the tour operator or bus operator.

The name of the attending group must also be provided.

Minimum fee

Group programs have a minimum fee requirement depending on the type of program booked

Confirmed numbers

A confirmed number of participants is required verbally, by 5pm EST the day before your visit.

Please phone the Visitor Centre on:

  • Royal Botanic Gardens Cranbourne 03 5990 2200

This is the minimum number for which charges will apply.

If, on the day of your visit the number of participants varies from the number previously confirmed, the Royal Botanic Gardens will be make every effort to accommodate the change in group size, but there may be occasions when this is not possible.

Payment Policy

Upon arrival, the tour operator must present a ‘voucher’ or ‘purchase order’ to the Visitor Centre detailing the total cost of attendees participating in a program.

A ‘Tax Invoice’ (addressed to the Tour Operator), will be forwarded within 7 working days of your visit.

Payment of invoice is required within 14 days.

Rescheduling Policy

If your tour operator reschedules a booking, providing at least 24 hours notice, an administration fee of $50.00 will not be charged.

Cancellation and Refund Policy

If a program is cancelled by the RBG due to circumstances beyond our control (eg: (extreme weather conditions), the program may be rescheduled to a mutually agreeable date.

If the tour operator cancels a booking providing at least 24 hours notice, a $50.00 administration fee will be payable.

If the tour operator cancels a booking within 24 hours of the visit or for non attendance, an invoice for the confirmed number of participants will be payable.