Accessibility

At the Royal Botanic Gardens we recognise that connecting with nature is valuable for people of all ages and abilities. As such, we are committed to providing equitable access to all and actively work to identify and remove barriers to access and inclusion across all areas of the organisation's operations including buildings, facilities, services, programs, communications, information and employment systems.

Action Access Plan

The Access Action Plan 2011-15  formalises our commitment to access and inclusion and provides an effective blueprint for identifying and addressing barriers and realising new access opportunities.

To request copies of this document in different formats (e.g. large print, braille) — please contact us.


Physical access - Melbourne

Royal Botanic Gardens Melbourne provides wheelchairs at the Visitor Centre and The Terrace cafe.

Wheelchairs are available 9am–5pm daily.

  • T: +6 1 3 9252 2429 for bookings. A $50 refundable cash deposit is required upon pick-up.

Walkers, motorised and manual wheelchairs are welcome on all guided tours. All areas of Royal Botanic Gardens Melbourne are accessible by walker and wheelchair excluding the Melbourne Observatory buildings due to their historically narrow entrances. Access to Fern Gully is not recommended due to the uneven path structure and narrow pathways.

Motorised wheelchairs can access lawn areas but please take care after wet weather or watering.

Accessible car parking is available at several points around the Garden. Please view the Melbourne Map for exact locations.

The Melbourne Visitor Shuttle is wheelchair accessible and stops on Birdwood Avenue, near the Observatory Plaza (Stop 13).

The locations of accessible toilets are marked on the Melbourne Map.

If you are planning to bring in a group that has particular access requirements, or if you would like further information about accessibility at the Royal Botanic Gardens, please contact the Melbourne Visitor centre on 9252 2429.

Cafés

The Terrace

The Terrace has seating with back rests and designated unisex accessible toilets. Wheelchairs are also available from The Gardens Shop, next to The Terrace for a $50 refundable deposit. Phone (03) 9820 9590 or visit terrracereception.com.au for more details.

Observatory Café

The majority of tables have bench seating and there is limited outdoor seating with back and arm rests. Phone (03) 9650 5600 or visit observatorycafe.com.au for more details.

 

Physical access - Cranbourne


 Australian Garden

  • disabled toilet facilities are located at the Visitor Centre and the Rockpool Pavilion
  • the Australian Garden car park has parking bays for mobility impaired visitors
  • non-motorised wheelchairs may be hired from the Visitor Centre upon payment of a refundable $50 deposit. To hire a wheelchair, contact a member of the Customer Service team on (03) 5990 2245
  • the Australian Garden can be easily accessed from the Visitor Centre via a ramp or a lift operated by trained RBG staff
  • all paths are either sealed or granitic gravel and are suitable for both non-motorised and electric wheelchairs
  • assistance dogs are permitted throughout RBG Cranbourne
  • The Gardens Shop, Boon Wurrung Café and the Visitor Centre are all accessible without the use of a ramp or lift.


Bushland

  • the Woodland Picnic Area is accessed from the main car park via a flat, 400 meters long, granitic gravel path that is suitable for wheelchairs.
  • the Stringybark Picnic Area is accessed by vehicle and all paths are flat and suitable for wheelchair use. The delightful Manna Walk track is flat and suitable for wheelchairs.
  • Trig Track is a steeper path with a gradient of approximately 1:11m. Trig Point Lookout is accessed by multiple steps and is not suitable for visitors with limited mobility.

If you are planning to bring in a group that has particular access requirements, or if you would like further information about accessibility at the Royal Botanic Gardens, please contact our Cranbourne Visitor Centre on 9252 2429.


Website Accessibility

We have designed the Royal Botanic Gardens Melbourne website (www.rbg.vic.gov.au) to be as accessible as possible.

Exceptions

Whilst the Gardens strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the web site.

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility. In the meantime should you experience any difficulty in accessing the Royal Botanic Gardens Melbourne website, please don’t hesitate to contact us.

Standards compliance

The RBG Melbourne website is built using valid XHTML and CSS 2.0.

In designing this site we have endeavoured to comply with level A priority in most cases and some level AA and AAA priorities in others. In addition, we have followed our own accessibility standards in line with recognised best practice, such as:

Please note: In some cases, code generated by third parties embedded on the Gardens website is unable to be validated such as Google Maps. However, these embedded features do not hamper the overall accessibility of the pages upon which they appear; the information they contain is available in accessible formats on the same page.

We are continually working to improve the accessibility standard of our site with final goal of a fully level A and AA priority compliant website.

Web browsers

The Gardens website has been designed for viewing and best performance on Firefox 3.5+. While the website was designed for Firefox 3.5+, it has been tested in all major modern browsers (IE8, Opera, Safari, Chrome) and performs equally well in all those browsers, but may look slightly different. We have also performed limited testing on older non-standards-compliant browsers.

JavaScript

JavaScript is used throughout this site. However, all site content should still be accessible to users with JavaScript disabled.

In order to view and navigate the Royal Botanic Gardens Melbourne website as designed, JavaScript should be enabled on your web browser. Refer to your browser help files for instructions on how to enable this functionality.

Font sizes

The Gardens website has been designed to allow scalable font sizes. This function is located at the top right of each page.

Navigation

  • The primary navigation is a set of expandable menus that provide quick and easy access to the site’s major content areas. These menus are text-based lists and will still work for users using alternative browsing technologies, or who have javascript and/or Cascading Style Sheets (CSS) disabled.
  • The site search functionality is powered by Google Search.
  • A 'Skip to content' link is available for users using text-only browsers or surfing with CSS-disabled. This link appears at the top of the page and allows you to skip directly to the page content without having to scroll past the primary navigation and site-wide utility links.
  • A comprehensive sitemap provides one-click access to content deep within the site.
  • The Gardens website may be navigated by using the Tab key to access most areas and links within our site on a page by page basis.

PDF files

Adobe® Reader® 9 is free software you can use to read and access the information contained within PDF files. Adobe Reader 9 contains many capabilities specifically designed to make it easier for people with disabilities to read PDF files, regardless of whether the files have been optimized for accessibility.

Get Adobe Reader button

Feedback

Please let us know of any problems you may have encountered, or of any features that you have found particularly useful. Contact us by email: webmaster.

We welcome any feedback you might like to give us especially where you feel we are not compliant or could provide better accessibility.

If you require any of the information on this website in any other format (including hard copy) please contact us.