Accessibility

At the Royal Botanic Gardens we recognise that connecting with nature is valuable for people of all ages and abilities. As such, we are committed to providing equitable access to all and actively work to identify and remove barriers to access and inclusion across all areas of the organisation's operations including buildings, facilities, services, programs, communications, information and employment systems.

Action Access Plan

The Access Action Plan 2011-15  formalises our commitment to access and inclusion and provides an effective blueprint for identifying and addressing barriers and realising new access opportunities.

To request copies of this document in different formats (e.g. large print, braille) — please contact us.


Physical access - Melbourne

Royal Botanic Gardens Melbourne provides wheelchairs at the Visitor Centre and The Terrace cafe.

Wheelchairs are available 9am–5pm daily.

  • T: +6 1 3 9252 2429 for bookings. A $50 refundable cash deposit is required upon pick-up.

Walkers, motorised and manual wheelchairs are welcome on all guided tours. All areas of Royal Botanic Gardens Melbourne are accessible by walker and wheelchair excluding the Melbourne Observatory buildings due to their historically narrow entrances. Access to Fern Gully is not recommended due to the uneven path structure and narrow pathways.

Motorised wheelchairs can access lawn areas but please take care after wet weather or watering.

Accessible car parking is available at several points around the Garden. Please view the Melbourne Map for exact locations.

The Melbourne Visitor Shuttle is wheelchair accessible and stops on Birdwood Avenue, near the Observatory Plaza (Stop 13).

The locations of accessible toilets are marked on the Melbourne Map.

If you are planning to bring in a group that has particular access requirements, or if you would like further information about accessibility at the Royal Botanic Gardens, please contact the Melbourne Visitor centre on 9252 2429.

Cafés

The Terrace

The Terrace has seating with back rests and designated unisex accessible toilets. Wheelchairs are also available from The Gardens Shop, next to The Terrace for a $50 refundable deposit. Phone (03) 9820 9590 or visit terrracereception.com.au for more details.


Physical access - Cranbourne

Australian Garden

  • accessible toilet facilities are located at the Visitor Centre, Northern Kiosk and the Rockpool Pavilion
  • a fully accessible toilet with adult hoist is located on the ground floor of the visitor centre
  • non-motorised wheelchairs may be hired from the Visitor Centre upon payment of a refundable $50 deposit. To hire a wheelchair, contact +61 3 5990 2200
  • the Australian Garden can be easily accessed from the Visitor Centre via a ramp or a lift operated by trained staff
  • all paths are either sealed or granitic gravel and are suitable for both non-motorised and electric wheelchairs
  • assistance dogs are permitted throughout the Gardens
  • The Gardens Shop, Boon Wurrung Café and the Visitor Centre are all accessible without the use of a ramp or lift.

Mobility

  • the Garden Explorer is a motorised people mover that circulates around the Australian Garden every 20 minutes. The Garden Explorer seats 23 people and has room for one wheel chair (with on ramp). Garden Explorer tickets are available at the Visitor Centre and from the Driver. $7.50 Adult and $6 Concession
  • non-motorised wheelchairs may be hired from the Visitor Centre upon payment of a refundable $50 deposit. To hire a wheelchair, contact +61 3 5990 2200
  • the Australian Garden can be easily accessed from the Visitor Centre via a ramp or a lift operated by trained staff
  • all paths are either sealed or granitic gravel and are suitable for both non-motorised and electric wheelchairs
  • The Gardens Shop, Boon Wurrung Café and the Visitor Centre are all accessible without the use of a ramp or lift.

Assistance Dogs

  • assistance dogs are permitted throughout the Gardens

Tours

  • RBG Staff and Volunteers have been trained by Vision Australia to deliver Audio Descriptor Tours.  Tours can be booked at the Visitor Centre or on 03 5990 2245.
  • Sensory and Inclusive programs are available for school groups.

Australian Garden Parking

  • the Australian Garden car park has parking bays for mobility impaired visitors
  • there is a drop-off bay behind the visitor centre for visitors who are unable navigate the gentle slope to the Visitor Centre

The Bushland

  • accessible toilet facilities are available at the Stringybark Picnic Area and the Woodland Picnic Area

Bushland Parking

  • the Woodland Picnic Area is accessed from the main car park via a flat, 400m long, granitic gravel path that is suitable for wheelchairs with assistance.
  • the Stringybark Picnic Area is accessed by vehicle and all paths are flat and suitable for wheelchair use with assistance. 

Mobility

  •  Trig Track is a steeper path with a gradient of approximately 1:11m. Trig Point Lookout is accessed by multiple steps and is not suitable for visitors with limited mobility. Not current accessible be wheelchair users.

If you are planning to bring in a group that has particular access requirements, or if you would like further information about accessibility at the Royal Botanic Gardens Cranbourne, please contact our Cranbourne Visitor Centre on 9252 2429.


Website Accessibility

We have designed the Royal Botanic Gardens Melbourne website (www.rbg.vic.gov.au) to be as accessible as possible.

Exceptions

Whilst the Gardens strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the web site.

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility. In the meantime should you experience any difficulty in accessing the Royal Botanic Gardens Melbourne website, please don’t hesitate to contact us.

PDF files

Adobe® Reader® is free software you can use to read and access the information contained within PDF files. Adobe Reader contains many capabilities specifically designed to make it easier for people with disabilities to read PDF files, regardless of whether the files have been optimized for accessibility.

Get Adobe Reader button

Feedback

Please let us know of any problems you may have encountered, or of any features that you have found particularly useful. Contact us by email: webmaster.

We welcome any feedback you might like to give us especially where you feel we are not compliant or could provide better accessibility.

If you require any of the information on this website in any other format (including hard copy) please contact us.